Roof replacement questions, answered

Questions

Can you really price a roof without seeing it?

We measure it from aerial data and town records, which gets the size and pitch right for most homes. What aerial data can’t see, like how many layers are underneath or the condition of the deck, is why you see a range. A technician confirms the final price at a verification visit, before you sign anything.

What if there’s rot under the shingles?

Every option includes an allowance for replacing damaged decking. If the verification visit finds more than the allowance covers, we photograph it and price it per sheet. You see the final number before you sign and before any work starts.

Why is the winter price lower?

Our crews are less busy from January to March, and keeping them working costs us less then. We pass that difference to you. It’s a real cost difference, not a sale.

Do I have to decide today?

No. Reserve a week or don’t. A window’s price can change as the window fills, and your deposit is fully refundable until the day we come out.

What if I want to talk to someone?

Text us or call anytime. A real person reads every message, and nobody will come to your house to pitch you.

Do you offer financing?

Yes, through HFS Financial. You can see what you qualify for in about a minute with a soft credit check that won’t affect your credit score. The loan is paid to you, so you pay for your roof the usual way, and there’s no prepayment penalty.

How long does a roof replacement take?

Most homes take one to three days on site, depending on size, pitch and weather. We confirm the exact start day the week before your install week.

Do I need to be home?

Not for the install itself. We ask you to move cars out of the driveway and to clear anything fragile from the attic, because tear-off shakes the roof deck.

Do you pull the permit?

Yes. Most Connecticut towns require a building permit for a roof replacement, and we handle it. The permit fee is included in your price.

Will my insurance pay for a new roof?

That depends on your policy, your deductible and what the adjuster finds. Your insurer or agent is the right source for that answer. What we can give you is a clear price and documentation of the roof.

Can I get more time from my insurer?

Sometimes. Ask your agent, because a signed contract or a scheduled install week can help. Only your insurer can extend a deadline.

Can my roof price go up after I sign?

Only for damaged decking found once the old roof is off, beyond the sheets your option already includes. You see photos first, and each sheet is billed at the rate written in your contract. Nothing else changes without a change order you sign.

What if the verification visit finds something?

You see the photos and your exact final price before you sign. If it lands outside your estimated range, you can go ahead at the new price or get your deposit back in full.

Is there a discount for signing today?

No. Your price doesn’t depend on when you sign. The install week you pick does affect it, because winter weeks cost less when our crews are less busy, and you see that difference before you choose.

How much does it cost to replace rotten roof decking in Connecticut?

About $135 per 4×8 sheet, installed, during a roof replacement with our current pricing. Each Thomas Roofing option already includes some damaged sheets in the price.

Can you tell if decking is rotten before the old roof comes off?

Often, yes: from the attic side, from soft spots on the roof, or with a small test cut at the verification visit. Some damage only shows once the shingles are off, which is why your contract already states the per-sheet price.

Will you replace decking that is still good?

No. Only damaged sheets are replaced, and you see photos of them.

Can chimney flashing be fixed without replacing the roof?

Sometimes, on a younger roof. If your roof is near the end of its life, reflashing now disturbs shingles that will be replaced soon anyway, so doing both together usually makes more sense.

What if the problem is the chimney itself?

Our roofing options cover the flashing. If the verification visit finds crown or mortar problems, we photograph them and tell you before you sign.

Is a ceiling stain an emergency?

An active drip or a sagging ceiling needs attention right away to protect the house. A dry stain that hasn’t grown is less urgent, but it means water got in at least once, so find the cause before the next storm.

Will a new roof stop ice dams completely?

A new roof with ice and water shield stops ice dams from causing leaks at the edge. Preventing the ice itself depends on keeping the attic cold, which comes down to insulation and ventilation.

How do I know how old my roof is?

Check your purchase paperwork or the seller’s disclosure. Town building permits usually record re-roofs. If the roof was never replaced, it’s as old as the house, and our estimate shows the year built from town records.

What is Plan-First Roofing?

Plan-First Roofing is how Thomas Roofing replaces roofs in Connecticut: before anything comes off your house, you see your roof measured, your options with real price ranges, what could change the price and what each change costs, and the install week you reserve. A technician confirms the plan on site before you sign, and you get a Roof Record of the finished work.

Who offers Plan-First Roofing?

Thomas Roofing, the roof replacement business of Thomas Construction LLC, offers Plan-First Roofing to homeowners across Connecticut.

Is the price I see online final?

No. It’s an estimated range for your actual roof. A technician confirms the final price at a verification visit, and you see it before you sign and before any work begins.

Who installs the roof?

A specialist roofing crew installs it, and Thomas Roofing is responsible for the job from your first estimate to the final cleanup.

Does the Roof Record cost extra?

No. It comes with every Thomas Roofing job.

Who can see my Roof Record?

Only people you share the link with. The photos load through private links that expire and refresh each time the page is opened.

Can I share it with a buyer or my insurance company?

Yes. Send them the link.

What should a roof replacement quote in Connecticut include?

Tear-off and disposal, the exact shingle line, underlayment and ice and water shield, flashing, ventilation, decking included and the price per extra sheet, the building permit, cleanup, the workmanship warranty in writing, and start and completion dates. The contract should also show the contractor’s Connecticut registration number and your right to cancel.

Can I compare a quote I already have with Thomas Roofing?

Yes. Enter your address at thethomasroofing.com and in about 10 minutes you see a price range for your actual roof, with every scope item listed, so you can compare it line by line. No appointment and no salesperson.

Should I just pick the lowest roof quote?

Only if it covers the same work. Check the tear-off, flashing, ice and water shield, decking and warranty first. A lower total often means less is included.

Why a range and not one number?

Aerial data can’t see how many layers are under your shingles or the condition of the deck. The range covers the usual cases. After you reserve, a technician confirms the final price, and you see it before you sign.

Can I change my option later?

Yes, until you sign the final contract.

Which shingle colors?

You choose the exact color at your verification visit, from samples, against your house.

Why does winter cost less?

Our crews cost less to keep busy in slower months, and you get the difference.

What if the weather is bad?

Shingles need workable temperatures to seal. If conditions won’t allow a proper install, we call before your week to move the start, and your price stays the same.

How firm is the window?

It’s a real week on our crew calendar. We confirm the exact start day the week before.

Is the deposit really refundable?

Yes, for any reason, right up until the day a technician comes out. We hold your week, get the visit on the calendar and drive out to check the roof properly, so from that morning your deposit goes toward your roof rather than back to your card. Either way you keep your final price and everything we found.

What happens next?

You pick a time for a verification visit within 48 hours. A technician checks what satellites can’t see, then you get your final price and the contract to review.

Can the price still change?

It can, in two ways: what the technician finds, like a second layer of shingles or damaged decking beyond the allowance, or a selection you make. Either way you see the final price before you sign and before any work begins.

Do I have to sign a contract now?

No. Reserving holds your install week and your estimate. The contract comes after the verification visit, and it includes your legal right to cancel after signing.

Who comes to the verification visit?

A technician from our crew, not a salesperson. They check layers, decking, ventilation and flashing, and take photos.

How long does it take?

About an hour, mostly outside and in the attic.

What if you find rot?

Your estimate includes a decking allowance. Anything beyond it is photographed and priced per sheet, and you see it before you sign.